Terms of Service

1. About these terms

• Other pages that are part of them: our Community guidelines, and the details of each offer, as shown when you reserve or order. Our Privacy Policy and Cookies and storage page explain how we handle your information. Our Food safety and allergens and How Cravable uses AI pages explain more about the food and the AI.
• Kitchens that cook with Cravable also agree to our Kitchen terms. Nothing in them reduces your rights under these terms.
• Your rights under the law come first. Nothing in these terms takes away a right the law doesn’t let you give up.

2. What Cravable is

Cravable connects people who want a dish with independent local kitchens that can make it. You choose the dish; a kitchen can join your crave and offer to cook it in a small batch.

• Kitchens are independent food businesses: restaurants, chefs in permitted kitchens and, where the law allows, permitted home kitchens. Each kitchen sets its own recipe, portion, price, minimum, maximum and pickup hours, cooks and hands over the food, and is the seller of the meal and responsible for it.
• Cravable runs the website and the service around it. We show craves to kitchens that might make them, review offers before they’re published, take reservations and payments for the kitchens, send you updates, look after questions, problems and refunds, and pay the kitchens. Cravable doesn’t cook, store or deliver food.
• Our checks aren’t an inspection. We check a kitchen’s permits before its first offer and review every offer, but that isn’t a promise that a meal is safe, suits your diet or will be to your taste. Kitchens make each dish their own way.

3. Your account

• You must be 18 or over to create an account, reserve or order.
• Give accurate details, and use an email address that’s yours. One person, one account. Accounts can’t be sold or transferred.
• You can sign in with Google, or with your email address and a code we email you or a password. Keep your sign-in private. We’ll never ask for your password, or for a code we emailed you. Tell us at hello@cravable.ai straight away if you think someone else has used your account.
• You’re responsible for what you do with your account, but not for activity you didn’t allow, such as someone else breaking in.
• Signing out signs you out on every device, and clears what Cravable kept on the one you’re using.

4. Craves

• A crave is a request, not an order. Starting or joining one is free: nothing is held or charged when you do, and no kitchen has to make the dish. A crave may never find a kitchen.
• Starting one. The dish guide helps you describe the dish, and you can pick your times, portions and budget. A crave stays a draft that only you see until you send it. Once sent, it’s public (our Privacy Policy says what shows). We limit how many craves one account can have looking for a kitchen at once, and send in any 7 days. The limits grow with your time on Cravable, and we tell you when you reach one.
• Times you’d like help a kitchen choose its hours. They aren’t a booking.
• Joining. When you join a crave, send one or start one again, you pick at least one time, say how many portions you’d like and add your card, which our payment provider, Stripe, saves for your orders. Joining holds nothing. You agree to be reserved at no more than the top of Cravable’s estimate when you join, or your own budget if you started the crave: per portion, plus tax. That price doesn’t change if the estimate does. You can change your portions or your card until Cravable approves a kitchen’s offer.
• When Cravable approves a kitchen’s offer at or under your price, we reserve your portions for you, in the order people joined, at the first of your times in the kitchen’s hours that’s more than 12 hours away and has room. We place the hold on your card then, while you’re away, and tell you at once, under the bell and by email: the kitchen, your half hour, the price and what’s held. From then on it’s a reservation like any other (section 6). By joining with your card, you authorize that hold, of no more than the amount shown when you join, and its collection as section 6 says. If the portions reserved this way already make the kitchen’s minimum, we collect them at once, so your meal can be confirmed as soon as the offer is approved.
• When we can’t reserve for you, because the price is over yours, none of your times fits the kitchen’s hours, there’s no room left, or your bank declines the hold or asks you to confirm it, we tell you why, and you can reserve on your own until reservations close. If you joined without a card, or removed it since, we tell you when Cravable approves an offer, and you can reserve on your own.
• How long it waits. We send you an update after 3 days, and after 7 days we ask whether you still want it. If nobody renews it within 3 more days, the crave closes and nothing is charged. Anyone can start an ended crave again: Cravable becomes its starter, and whoever started it again joins first.
• Leaving. You can leave a crave you joined. If you started it and nobody else has joined, leaving cancels it; otherwise it carries on for the people who joined. You can’t leave while you have a reservation on it.
• We may remove a crave that breaks our Community guidelines, or asks for food kitchens can’t legally sell, and we’ll tell the person who started it why.

5. Offers

• An offer is a kitchen’s proposal to make the dish: the dish and portion, its ingredients and allergens, any diet it promises, the price per portion, the minimum and maximum number of portions, its pickup hours and address, and how soon before each pickup its orders close, from 30 minutes to 12 hours. Reservations close when the first pickup’s orders do. Cravable reviews every offer before it’s published.
• Cravable’s estimate (Estimated $16.00 to $20.00 a portion, plus tax) is a guide to what a dish usually costs, with Cravable’s service fee in it, not a price. Only a kitchen’s offer sets the price.
• The offer you accept is the one shown when you reserve or order.

6. Reservations

• A reservation saves portions of an offer for you, for the half hour you pick in the kitchen’s hours, or the one we reserve you at (section 4). When you reserve, we place a temporary hold on your card for the full total: the food, Cravable’s service fee and the sales tax. A hold isn’t a charge, but it can lower your available credit until it’s released. A hold lasts up to 7 days.
• Cancelling. You can cancel a reservation up to 12 hours before its pickup, and its hold is released. One made less than 12 hours before its pickup can’t be cancelled, and checkout says so before you confirm. Once the meal is confirmed, it’s an order, and you can cancel it as section 10 says.
• When the minimum is reached, we collect payment for every reservation in the batch. A reservation made after that is charged straight away, and checkout says so before you confirm.
• Confirm anyway. Until reservations close, a kitchen whose batch is short of its minimum can confirm it with the reservations it has. We then collect payment for them, as when the minimum is reached.
• Meal confirmed. Your meal is confirmed once enough payments have succeeded to cover the minimum, or the reservations the kitchen confirmed with. We tell you, and the kitchen starts cooking. Until then, a reservation isn’t an order.
• If your payment fails, we tell you and give you up to 12 hours to update it, never past the first pickup. If the batch can’t be confirmed in that time, it’s cancelled, and anything collected is refunded. If the batch is confirmed without your payment, your reservation lapses and you aren’t charged.
• If the batch misses its minimum by the time reservations close, and the kitchen hasn’t confirmed it anyway, it’s cancelled and every hold is released. Nothing is charged.
• Asking for a time. If none of the kitchen’s half hours suits you, you can ask it for one near its hours. It answers within 12 hours, and no answer means no. Meanwhile your card is held for the reservation, which doesn’t count toward the minimum yet, and you choose either a backup half hour or to be cancelled if the answer is no. You can withdraw an ask until the kitchen answers.

7. Orders and the cart

• Ordering. Once a meal is confirmed, you can order the portions left, up to the kitchen’s maximum, for a half hour still taking orders: each takes them until the kitchen’s cutoff before it, from 30 minutes to 12 hours, as the offer shows. An order is paid when you place it, and confirmed once the payment goes through. You can cancel it up to 12 hours before its pickup (section 10), so one placed later can’t be cancelled, and checkout says so before you pay.
• The cart checks out reservations and orders together with one card. Each line keeps its own terms: a confirmed meal is paid now, a batch still filling is a hold. Portions aren’t held until you check out, and checkout goes through for everything in it or nothing.

8. Prices, fees, taxes and payment

• The kitchen sets the price. Before you reserve or order, we show the food, Cravable’s service fee, the sales tax and the full total.
• Cravable’s service fee is $1 a portion, and it’s in the price per portion we show. It isn’t refunded when you cancel an order (section 10). If it ever changes, the change is never added to a reservation or order you’ve already made.
• Sales tax is worked out on the full price of the food, before any credit or first order offer, at the rate for the crave’s area. Where the law makes Cravable the seller for sales tax (as a marketplace facilitator), we collect and pay it.
• Payment. Our payment provider, Stripe, processes cards. We never see or store your full card number. You authorize only the holds and charges shown before you confirm.
• Paying us is paying the kitchen. Once you’ve paid Cravable for an order, you don’t owe the kitchen anything more for it.
• Tips aren’t offered yet.

9. Pickup

• Go to the kitchen’s address in your half hour and show your pickup code. The kitchen knows you by your first name, unless you chose the code only in Settings.
• Check your order before you leave: the dish, the number of portions and your code.
• We remind you the day before and within the hour, if pickup reminders are on in Settings.
• If you can’t make it, you can cancel up to 12 hours before your pickup (section 10). After that, tell us before your half hour, and we’ll see what the kitchen can do.
• If you don’t pick up by the end of the kitchen’s hours that day, your order counts as missed. We’ll contact you. Because the kitchen made your meal, a refund isn’t normally due. Kitchens don’t keep food longer than is safe.
• Delivery. Cravable is pickup only for now. If we add delivery, the offer will say so, with its price and terms.

10. Cancellations and refunds

• Up to 12 hours before its pickup, you can cancel a reservation or an order. A reservation’s hold is released (section 6). An order is refunded to the card you paid with, less Cravable’s service fee of $1 a portion, which isn’t refundable.
• Less than 12 hours before its pickup, a reservation or an order can’t be cancelled, including one placed then: checkout says so before you pay. If something has come up, tell us and we’ll see what we can do.
• You get a full refund, including the service fee and the tax, if:
  • the batch is cancelled after payment was collected,
  • the kitchen or Cravable cancels your order, or the kitchen can’t make your meal,
  • your order isn’t ready by the end of the kitchen’s hours that day,
  • the meal is unsafe, or completely different from the offer, or
  • the offer changes in a way that matters (the dish, a key ingredient or allergen, the portion, the price, the day or the place) and you say no, or don’t answer by the deadline we give you.
• You get a partial refund for what’s affected, with its tax, if part of your order is missing or wrong.
• To report a problem, use Report a problem on the crave’s page, or email hello@cravable.ai with the crave’s link. Telling us within 48 hours of pickup helps us check, but it isn’t a deadline on your rights. A photo helps; never keep or eat food you think is unsafe to show us. If you feel unwell, get medical help first.
• How refunds work. We start a refund within 5 business days of agreeing it, to the card you paid with; your bank may take a few more days. We never make you take a credit instead of a refund. A credit or first order offer you used comes back when you cancel, or with a full refund (section 13).
• None of this limits your right to dispute a charge with your bank, or to go to a regulator or a court.

11. Food, allergies and diets

• Read the offer. The kitchen gives us the dish’s ingredients, allergens and any diet it promises, and we show them before you reserve.
• Allergies. If you have a food allergy or a dietary need, ask before you reserve: email hello@cravable.ai with the crave’s link and we’ll get the kitchen’s answer. Even when a kitchen leaves an ingredient out, traces can get in from shared surfaces. If you can’t get a clear answer, don’t reserve.
• Diet stamps. Only a solid stamp with a tick is the kitchen’s promise. A dashed stamp means the diet was asked for, or that nothing in the dish as described breaks it. Cravable never certifies a diet.
• Your tastes sort your feed, and what you tell the dish guide helps describe a dish. Neither is an instruction to a kitchen.
• Follow the kitchen’s storage and reheating instructions. Cravable doesn’t give medical or nutrition advice. More on our Food safety and allergens page.

12. AI

Cravable uses AI to help you describe a dish, to draw an illustration of it and to answer searches. AI can be wrong or incomplete, and may get a dish’s name or origin wrong. Pictures labeled AI illustration are ideas, not photos of your meal: the kitchen makes the real dish, so it may not look like them. A picture labeled as a kitchen’s photo is the kitchen’s own photo of the dish, and your meal may still look a little different. Don’t rely on AI for allergens, nutrition, health or safety. Our How Cravable uses AI page explains more.

13. Credits and the first order offer

• When someone new to Cravable signs up with your invite link, their first reservation or order is 10% off; once that meal is picked up, your next one is too.
• A credit is 10% off the food on one reservation or order, up to $10, and lasts 90 days. It comes off by itself at checkout, the one that ends soonest first. Credits can’t be combined, exchanged for cash or transferred. They’re free promotional credits, not gift cards.
• Sales tax is worked out on the full price of the food. Cravable pays for every credit, so the kitchen still gets its full price.
• On a reservation, the credit is held while the batch fills and used only when payment is collected. If the reservation or order is cancelled, the reservation expires, or the order is refunded in full, the credit comes back with at least 14 days left to use it. A partial refund refunds what you paid for the affected part.
• Your friend’s account has to be new: made with your link, less than a day old and before its first reservation. Your own link doesn’t count. You can earn up to 5 credits in any 12 months.
• The offer pauses after 100 friends, and we can change or stop invites at any time. Credits already given keep working until they end.
• The first order offer. Until a payment of yours has been collected, a reservation or order of 4 to 6 portions is 5% off the food, and one of 7 or more 10% off. It comes off by itself, on one reservation or order at a time, and never with a credit: you get whichever takes more off, and keep the other. On a reservation it’s held while the batch fills. If the reservation or order is cancelled, the reservation expires, or the order is refunded in full, it comes back as long as no other payment of yours has been collected. Cravable pays for it, and sales tax is worked out on the full price of the food. We can change or stop the offer at any time; a reservation that already holds it keeps it.
• One person, one account. Credits and first order offers from duplicate accounts, made-up friends or other abuse can be cancelled.

14. What you post

• What’s yours. You keep ownership of what you post: a crave’s description, the story behind a dish, the answers you give the dish guide that end up on a crave, and, when they arrive, reviews and photos.
• What you let us do. You give Cravable a worldwide, non-exclusive, royalty-free license to host, show, adapt (for example, shorten or format) and share what you post, to run Cravable and to show craves on Cravable and in shared links, including after a crave ends, when someone starts it again, and after you delete your account for craves other people joined. We’ll ask you first before using what you post, with your name, in advertising outside Cravable.
• Your promise. You have the right to post it, it’s accurate as far as you know, and it follows our Community guidelines. We may remove what doesn’t, and tell you why.
• Honest reviews are welcome. We never penalize an honest review, or make a refund depend on what you write.
• AI illustrations are made for Cravable. Share them with the crave’s link, but don’t present them as photos of a real meal.

15. What’s not allowed

• Breaking the law, or asking a kitchen to break it.
• Pretending to be someone else, or creating fake accounts, fake reservations or anything else that inflates demand.
• Harassing or threatening kitchens, other people or Cravable’s team.
• Arranging to pay a kitchen outside Cravable for an order you found on Cravable. Buying from a kitchen in other ways is fine.
• Reselling meals bought through Cravable.
• Scraping, bots, overloading the site, or trying to get into accounts or systems that aren’t yours. Good-faith security reports to security@cravable.ai are welcome.
• Posting what breaks our Community guidelines or someone else’s rights.

16. Suspension and closing your account

• You can delete your account in Account at any time, except while a confirmed meal of yours is still to be picked up; you can once it’s served. Reservations still waiting on their minimum are cancelled, and their holds released. Our Privacy Policy explains what’s deleted and what’s kept.
• We may suspend or close an account that breaks these terms, puts people at risk, commits fraud or harms Cravable, or when the law requires it. We’ll tell you why when we can, and you can reply to ask a person to look again.
• Either way, paid orders are still made, or refunded, and refunds owed are still paid.

17. Test build and pilot

While Cravable is a test build, some people, kitchens and craves are samples, card holds and payments are simulated, and features may change or stop. We label the test build clearly. Real payments start only when the site says so and asks for a real card. Being a pilot doesn’t reduce your rights on real orders: if Cravable or a feature stops, paid orders are made or refunded.

18. Disclaimers

To the extent the law allows, Cravable’s website and services are provided “as is” and “as available”, without implied warranties such as merchantability, fitness for a particular purpose or non-infringement. We don’t promise that a crave will find a kitchen, that a batch will reach its minimum, that AI will be accurate, or that the site will always be available or free of errors.

These disclaimers don’t override the promises these terms make about reservations, holds and refunds, a kitchen’s responsibility for its food, or any right the law doesn’t let us exclude.

19. Limitation of liability

To the extent the law allows, neither you nor Cravable is liable to the other for indirect or consequential losses, such as lost profits, arising from Cravable. Cravable’s total liability for any claim about Cravable is limited to the greater of $100 or what you paid through Cravable in the 12 months before the claim.

These limits don’t apply to refunds or other money we owe you; to fraud, gross negligence or deliberate wrongdoing; to death or personal injury caused by negligence; or to anything else the law doesn’t let us limit.

20. Disputes

• Talk to us first. Most problems are quickly fixed: email legal@cravable.ai with what happened. You don’t have to before using your other rights, and it doesn’t pause any deadline.
• Courts. California law governs these terms, without taking away protections the law where you live gives you. A dispute can go to the state courts of the California county where you live, the state or federal courts in [county], California, or small claims court. There’s no arbitration and no class action waiver. You can also contact a regulator.
• For California residents: under California Civil Code section 1789.3, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by phone at (916) 445-1254 or (800) 952-5210.

21. Changes to these terms

We may update these terms as Cravable grows. We’ll show the new date at the top and, at least 14 days before a change that matters to you takes effect, tell you by email or on the site, and ask you to accept it where the law requires. A change never applies to a reservation or order you’ve already made, or to a dispute already started. If you don’t agree, you can stop using Cravable and delete your account. Earlier versions are available on request.

22. The rest

• These terms, and the pages in section 1, are the whole agreement between you and Cravable about using Cravable.
• If part of these terms can’t be enforced, the rest still applies. Not enforcing something once isn’t giving it up.
• You can’t transfer these terms. We may transfer them to a company that takes over Cravable and keeps their promises to you, and we’ll tell you.
• We send notices about your account, reservations and orders by email, under the bell or on the site, and you agree to get them electronically. Updates you can turn off are in Settings.

23. Contact

[Cravable’s legal name], [mailing address]. Help: hello@cravable.ai. Legal notices: legal@cravable.ai. Privacy: privacy@cravable.ai.