Help

Answers to the questions people ask most.

Getting started

Craves

Reservations and payment

Pickup

Food, allergies and diets

Refunds and problems

Invites and credits

Your account and privacy

AI on Cravable

For kitchens

Still need help?

Email hello@cravable.ai for help with a crave, a reservation or your account. For privacy, privacy@cravable.ai. For legal notices, legal@cravable.ai. To report a security problem, security@cravable.ai.

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Help

Getting started

Craves

Reservations and payment

Pickup

Food, allergies and diets

Refunds and problems

Invites and credits

Your account and privacy

AI on Cravable

For kitchens

Still need help?

Report a problem

Help

Getting started

What is Cravable?

Where does Cravable work?

Is this the real thing?

Do I need an account?

Does Cravable cost anything?

Craves

What’s a crave?

How do I start one?

Is there a limit on how many I can start?

What happens after I send or join a crave?

What does joining with my card do?

What if Cravable can’t reserve for me?

Can I change my orders or my card?

Who can see my crave?

How long does a crave wait for a kitchen?

Can I change a crave once it’s sent?

Can I leave or cancel a crave?

What are the times I pick for?

Reservations and payment

What’s a reservation?

When am I charged?

What does Meal confirmed mean?

Can I cancel a reservation?

What if my payment fails?

What’s the difference between a reservation and an order?

Is there a service fee or a tip?

How do I pay?

Pickup

How does pickup work?

What if none of the kitchen’s times suits me?

What if I can’t make it?

Will I get a reminder?

Is there delivery?

Food, allergies and diets

Who makes the food?

Does Cravable check the kitchens?

I have a food allergy. Can I use Cravable?

What do the stamps after a dish’s name mean?

Does Anything you skip change my food?

Is the picture what I’ll get?

What if a meal made me sick?

Refunds and problems

When do I get a refund?

How do I report a problem?

How long does a refund take?

Can I cancel after my meal is confirmed?

Invites and credits

How does Give 10%, get 10% work?

What are the rules for credits?

Is there anything off my first order?

Does Cravable message my contacts?

Your account and privacy

How do I change my name, area or tastes?

Who sees my name?

I forgot my password.

Why does signing out sign me out everywhere?

How do I stop emails?

What does Cravable do with my data?

How do I get a copy of my data, or delete my account?

What cookies does Cravable use?

AI on Cravable

What does the dish guide do with what I type?

Who draws the pictures?

How does the AI search work?

Can I talk instead of typing?

Why did the dish guide or the pictures stop?

For kitchens

I cook. How do I join?

What does it cost a kitchen?

Can home cooks join?

When are kitchens paid?

Can my offer show my own photo of the dish?

Still need help?