Community guidelines

1. Talk about food with respect

Cravable brings together dishes from many places. Write about them the way you’d want your own family’s food written about.

• Name the dish the way the people who make it do, and say where it comes from if you know.
• Describe what you remember and what you want: the yemista my aunt made in Thessaloniki, with mint and rice.
• Don’t mock a cuisine, a country or a culture, and don’t use stereotypes about the people who cook or eat a dish.
• Don’t call one version the only authentic one, or call a kitchen’s version fake. Kitchens make their own interpretation, and they may differ.

2. Keep it true

• Don’t post made-up demand: fake accounts, joining your own crave from a second account, or reservations you don’t mean to keep.
• Don’t present an invented story as someone else’s real memory, or pretend to be someone you aren’t.
• Kitchens: describe the dish you’ll actually make. Ingredients, allergens, portion size, price and any diet promise must be accurate.
• Don’t promise a dish is halal, kosher, vegan, vegetarian, gluten free or free of an allergen unless you’re the kitchen making it and you can stand behind it.

3. Ask for food that’s safe and legal to sell

Kitchens on Cravable can only make what their permits allow. Don’t start or push craves for:

• alcohol, or anything with cannabis, CBD or other drugs in it,
• raw milk or raw-milk cheese, wild-foraged mushrooms, home-canned low-acid food, or game that isn’t from an approved source,
• anything sold as a medicine, a cure or a supplement,
• anything a kitchen has said it can’t make safely.

We may remove a crave that asks for something kitchens can’t legally sell, and we’ll tell the person who started it why.

4. Respect people’s privacy

• Don’t post someone else’s full name, address, phone number, photo or health details.
• A story about your grandmother’s cooking is welcome. Her medical history isn’t needed.
• Kitchens: use what you see about customers only for their order, as our Kitchen terms say.

5. Be decent to each other

• No harassment, threats, slurs, or hate based on race, ethnicity, national origin, religion, caste, sex, gender identity, sexual orientation, disability, age or immigration status.
• No sexual content, and nothing that exploits or endangers children.
• Don’t pressure a kitchen to make something it said it can’t, or to answer outside Cravable.
• Kitchens: treat every customer the same at pickup.

6. No spam or tricks

• No ads, links to other shops, or promotions inside craves or stories.
• No scraping, bots, or attempts to game the feed, the counts, invites or credits.
• Don’t use Cravable to arrange a sale outside it for a dish you found here.

7. Reviews and photos

Reviews and customer photos aren’t on Cravable yet. When they come:

• Review the meal you had, honestly, good or bad. Kitchens can’t pay for, swap or block honest reviews, and we never make a refund depend on what you write.
• Post only photos you took, and leave people’s faces out unless they agreed.

8. What we do about it

Anyone can report a crave, a story or a kitchen by emailing hello@cravable.ai with the link. We look at every report. Depending on what we find, we may:

• leave it up, if it doesn’t break these guidelines,
• edit out a detail (an address in a story, say) and tell the person who posted it,
• take it down,
• limit what an account can do, or close it, for serious or repeated problems.

We tell people what we did and why, unless doing so would put someone at risk or the law doesn’t allow it. If you think we got it wrong, reply to our email and a person will look at it again.

Something that could hurt someone, like a food safety problem at pickup, goes first to our Food safety and allergens page.